Big Lucky Casino Terms of Use
These Terms and Conditions set out the rules that govern your use of Big Lucky. They explain the relationship between us and our users, including account responsibilities, eligibility, acceptable use, and how promotions, deposits and withdrawals are handled. By registering an account and playing on our platform you agree to comply with these terms and any related policies posted on the site.
Account responsibilities
You are responsible for keeping your account details up to date and secure. Only you may use your login credentials, and you must not share access with others. Notify us immediately if you suspect any unauthorised use. We may require identity or source-of-funds documentation to verify your account before processing withdrawals or as part of ongoing security checks.
Eligibility requirements
To open and use an account you must meet age and residency requirements applicable in your province or territory. You must provide accurate information when registering and ensure it remains current. We reserve the right to refuse service or close accounts if eligibility cannot be confirmed or if false information is provided.
Acceptable platform use
Use of the platform is limited to lawful activity. You must not attempt to manipulate games, exploit bonuses with collusion or automated systems, or engage in fraud. Excessive or abnormal betting patterns may be investigated and could result in withheld funds pending review. We may suspend or close accounts suspected of violating these rules.
General bonus and promotion rules
Promotions, welcome bonuses and free spins are subject to specific terms that apply in addition to these general rules. Bonuses may carry wagering requirements, maximum bet limits while wagering, and game contribution rules. Only one bonus offer applies per person, household, device or IP where stated. We may disallow bonuses or reclaim funds if abuse, manipulation or bonus-stacking is detected.
Activation and expiry
To activate a promotion you may need to opt in and make a qualifying deposit in CA$. Promotional offers may have time limits and other conditions; check the promotion terms before participating. Unused bonus balances and spin credits may expire according to the individual promotion rules.
Deposits and withdrawals
Deposits can be made using the payment methods listed in your cashier. Minimum and maximum limits may vary by method and user status. Withdrawals are subject to verification checks and any applicable limits. We aim to process withdrawal requests promptly, but completion times depend on payment providers and any required security checks. We do not control third-party processing times or fees.
Dispute resolution
If you have a dispute about your account or a transaction, contact support via live chat or by email at [email protected]. We will investigate and respond within a reasonable time. If we cannot resolve the matter directly, you may have access to the independent complaint mechanisms referenced on the site where applicable.
Updates to terms and conditions
We may update these Terms and Conditions from time to time. Material changes will be posted on the site and, where appropriate, notified to registered users. Continued use of your account after changes are published indicates acceptance of the updated terms. If you do not agree with a change, you should stop using the service and contact support to close your account.