Data Privacy Policy

This Privacy Policy explains how Big Lucky collects, uses and protects the personal information you provide when you create an account, make deposits or withdrawals, play games, or contact our support team. We take your privacy seriously and aim to be clear about what we collect, why we collect it, and how you can manage your information.

Types of data we collect

We collect several categories of information necessary to operate an online casino account and meet legal obligations. Information is gathered directly from you, from your device, and from trusted third-party service providers.

Personal data

This includes name, date of birth, contact details (email and phone), postal address, government ID when required for verification, payment details needed to process deposits and withdrawals, and account login credentials. We also store records of communications you have with our support team.

Technical data

We collect device and connection details such as IP address, browser type, operating system, device identifiers, and site visit logs. Cookies and similar technologies track preferences, login status, and activity for security and site performance purposes.

Transactional and activity data

We retain records of your deposits, withdrawals, wagers, game and session history, bonuses claimed where applicable, and other transactional information needed to process payments, resolve disputes, and comply with anti-money laundering checks.

How we use your information

Your data is used to open and manage your account, process payments, carry out identity checks, prevent fraud, respond to support requests, and comply with legal and regulatory obligations. With your consent, we may also send marketing communications and promotional offers; you can opt out of these at any time.

Data protection practices

We protect personal information using industry-standard technical and organisational measures, which include encryption in transit and at rest, role-based access controls, and regular security reviews. Staff access to personal data is limited to what is required to perform their duties.

Cookies and tracking technologies

We use cookies and similar tools for session management, security, analytics and personalised content. Some cookies are set by third-party providers for analytics and advertising. You can manage cookie preferences through your browser or our cookie settings panel.

User rights

You have the right to request access to personal data we hold about you, to correct inaccuracies, and to request deletion in line with applicable law. You may also withdraw consent for direct marketing and lodge a complaint with a relevant supervisory authority if you are not satisfied with our response.

Access, correction and deletion

To request access, correction or deletion of your personal information, contact our privacy team at [email protected]. We will verify your identity before fulfilling requests. In some cases we may retain limited records where required by law or to protect against fraud.

Information sharing and third parties

We share data with service providers such as payment processors, game providers, fraud prevention partners and analytics providers as necessary to operate the service. We may disclose information to regulators or law enforcement when required by law. We do not sell your personal data.

Privacy policy updates

We may update this policy from time to time. Material changes will be posted on the site and where appropriate we will notify you by email. Please review this page periodically to stay informed about how we protect your privacy.