Responsible Gambling Support – Big Lucky Casino

At Big Lucky we take responsible gambling seriously. We want play to be safe and controlled, so we provide clear tools and support to help you stay in control. If you ever feel your play is causing harm, you can use the options below or contact our support team for assistance.

Player protection principles

We promote responsible play through prevention, transparency and support. We encourage informed decisions, respect limits set by players, and provide easy access to controls and information about safer gambling. Our goal is to help you enjoy the site while keeping risk under control.

Activity-control tools

Available controls

You can manage your account with a range of built-in tools accessible from your profile. These include deposit limits, loss limits, session reminders, temporary account breaks and self-exclusion. Use these controls at any time to reduce risk and create healthy playing routines.

How to change your settings

Go to Account or Responsible Gambling in your profile to set or adjust limits. If you need help applying a restriction or prefer a longer exclusion, contact support and we will assist you promptly. Requests to reduce limits are applied immediately; increases may be subject to a short delay to prevent misuse.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits can be lowered at any time and raised following any delay described in the account settings. These controls help keep spending predictable and within your budget.

Loss limits

Loss limits let you cap how much you can lose over a chosen period. They work alongside deposit limits to give you better control over net play. Review and update these settings regularly based on your comfort level.

Time limits and session controls

Use session timers and reality checks to avoid long play sessions. You can set daily time caps or receive periodic reminders during play. Account breaks provide a short cooling-off period if you need time away without committing to self-exclusion.

Self-exclusion

If you decide you need a longer break, self-exclusion options are available. You can request a temporary exclusion or a permanent account closure. During self-exclusion your access to the account will be suspended and we will block marketing contact unless you opt back in after the exclusion period ends and any verification steps are completed.

Signs of problematic behaviour

Watch for common warning signs such as chasing losses, spending more than planned, borrowing to play, neglecting responsibilities, or feeling distressed about gambling. If you recognise any of these, consider applying limits or seeking support.

Tips for maintaining control

Set a budget before you play, use deposit and loss limits, take regular breaks, avoid gambling when upset or under the influence, and keep gambling as a form of entertainment rather than income. Share concerns with friends or family and use the tools on your account to reduce harm.

Professional help and support organisations

If you need further help, contact your provincial or territorial problem gambling helpline or national services such as Crisis Services Canada. For local resources, look up your provincial problem gambling program (for example ConnexOntario in Ontario). You can also reach our team at [email protected] to arrange limits or self-exclusion and to discuss available options.