Responsible Gambling Policy

At Big Lucky we take safer gambling seriously. We want play to be fun and controlled, so we provide clear tools and guidance to help you manage your account, your time, and your spending. This page explains our player protection principles and the practical steps you can take to stay in control.

Player protection principles

We promote responsible play by offering transparent account controls, fair account reviews, and fast access to support. Our approach is to prevent harm before it develops, respond quickly when concerns arise, and respect player privacy during any review or exclusion process.

Activity-control tools

You can manage your play directly from your account settings. Available tools include:

Limit controls

- Deposit limits: set daily, weekly, or monthly caps to match your budget. Typical ranges start from CA$20 and go up to CA$5,000 per period depending on your preferences and verification level.

- Loss limits: set a maximum loss over a chosen period so you keep spending predictable.

Session controls

- Time limits: set session reminders or automatic logouts to keep play time in check.

- Cool-off periods: take short breaks by locking your account for a set number of days.

Self-exclusion

If you need a longer break, self-exclusion lets you close access to your account for a month, six months, one year, or longer. During self-exclusion you will be unable to log in or create new accounts, and we will suspend marketing contact. Support staff can explain the process and confirm timelines.

Recognizing problematic behaviour

Watch for signs such as chasing losses, playing longer than planned, borrowing money to play, or neglecting work and family responsibilities. If you notice these patterns in your own behaviour, consider activating limits, taking a cool-off, or seeking help.

Practical tips to stay in control

- Set a clear gambling budget and stick to it.

- Use deposit and loss limits before you start playing.

- Turn off auto-play and set session timers.

- Avoid gambling when stressed, using alcohol, or when short on sleep.

Professional help and support organisations

If you need specialist support, contact your provincial problem gambling helpline or groups such as Gamblers Anonymous. For Ontario residents, ConnexOntario offers referrals and information. If you want us to help with account controls or need guidance, BigLucky support is available through the help centre to discuss options and next steps.