Data Privacy Policy
Welcome to the privacy policy for Big Lucky. This page explains how we collect, use, store and protect your personal information when you register, play or interact with our site. We take your privacy seriously and aim to be clear about the types of data we handle and the choices available to you as a Canadian player.
Types of data we collect
Personal data
We collect information you provide when creating an account or verifying identity, including your name, date of birth, address, email, phone number and government ID documents when required for verification. Payment details you supply to process deposits or withdrawals are also retained as needed for transactions and anti‑fraud checks.
Technical data
We collect device and connection information such as IP address, browser type, operating system, device identifiers and basic location data. We also use cookies and similar technologies to remember preferences and to improve site performance.
Transactional data
This includes your account activity, deposit and withdrawal history, bet and game activity, currency choices and any wallet addresses you use for cryptocurrency transactions. We keep records of communications with support and any disputes or investigations.
How we use your information
We use your data to create and manage accounts, process payments, verify identity, detect and prevent fraud, and meet legal obligations. Information also helps us deliver customer support, perform internal audits, and improve our services. Where you consent, we may use contact details to send marketing or promotional messages; you can opt out at any time.
Data protection practices
We protect personal information using industry-standard security measures such as encrypted connections (HTTPS/TLS), access controls and regular security reviews. Third‑party service providers who process data on our behalf are contractually required to keep data secure. While we work to safeguard data, no system is completely secure and we cannot guarantee absolute protection.
Cookies and tracking technologies
Cookies and similar tools help us remember language, currency and login details, analyse site use and deliver relevant content. Third‑party analytics and advertising providers may set cookies when you visit. You can control or disable cookies through your browser settings, though this may affect site functionality.
User rights
Canadian users may request access to personal data, ask for corrections, request deletion where permitted, or object to certain processing such as direct marketing. We will verify your identity before fulfilling requests to protect your account and others.
Access, correction and deletion of data
To exercise your rights or update information, contact our privacy team at [email protected]. We may request additional details to confirm your identity and will respond within a reasonable timeframe.
Information sharing and third parties
We share data with payment processors, identity verifiers, fraud prevention services, analytics providers and other service partners required to operate the site. We also disclose information if required by law or to protect our rights. All third parties are bound by contracts limiting use of your data.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on the site and, where appropriate, notified to account holders. For questions about BigLucky's privacy practices, please contact [email protected].